Privacy Policy

Welcome to Kiags Online shop privacy policy section. We appreciate your trust in us and respect your privacy. Before proceeding further please read the policy carefully. We only collect that information which is necessary and your personal information is safe with us because it’s our duty to protect your data from any kind of misuse.

Information and Usage
If you just need to get info about the shop in store then you can do it without sharing any personal info and if you need to place any order then it is mandatory to register and provide your personal info to us like name, phone number, email address and payment method. We also collect the info regarding customer satisfaction, messages, feedback to solve any future conflicts.

Security
When you buy any product then you needs to share the info and that info is transferred to third party i.e. our payment gateway operator. We are using all possible security and technical methods to avoid any kind of damage to your personal data. And for that we are using firewalls, Secure Socket Layer (SSL) coding and other security techniques which make difficulties for hackers to hack and fetch your personal info. We strongly recommended not to disclose your confidential info with anyone like user name, account password, debit card, credit card password .Our third party has the right to fetch the purchase history and keep the record. It is to avoid any future conflict or dispute

OUR RETURN POLICY
Returning of defective / damaged item
products purchased form kiags.in that are requested for return within 30 days of dispatch are eligible for full replacement deducting the courier charges as applicable.If you receive a damaged or a defective or delivered is different from what you have orderd .Please return the same without any hesitation to us in a proper package. Kindly enclose a note stating the reason for the returns. Also state your order no & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement .
This facility is only for goods bought from us. Return of any defective / damage item should be done within 14 days from the date of the receipt of the shipment to our working office.

Cancellation of an order:
You can cancel an item in your order, till the item is shipped by the seller. In order to cancel a product you need to call to our helpline number and give the detail and transction id of the product.It will take us a maximum of 1-2 business days to cancel the order and initiate a refund.
You will be notified of the same on your given Email address.

Contact
We are available 24*7 so for any kind of assistance please connect with us on following : sales[at]kiags.in

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